Find answers to common questions or get in touch with our team directly.
Common Questions
On iPhone: go to Settings, tap your Apple ID, then Subscriptions, find the app and tap Cancel. On Android: open Google Play, tap Subscriptions, find the app and tap Cancel.
Open the app, navigate to the upgrade or settings screen, and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account used when you originally purchased.
Refunds are processed by Apple or Google. On iPhone: visit reportaproblem.apple.com. On Android: open Google Play, go to Order History, and request a refund.
Try tapping Restore Purchases from the paywall or settings screen. If that does not work, make sure you are signed in with the same account used during purchase, then email us and we will sort it out.
Yes. All your personal data is stored locally on your device and is never transmitted to our servers. We collect only anonymous, aggregated usage analytics to improve our apps.
Since data is stored locally on your device, you can delete it by uninstalling the app. To request deletion of any analytics data associated with you, email us at help@bottomstreet.com.